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CanWeChat vs the usual suspects
If you need a knowledge base, helpdesk SLAs, and a marketing cloud, buy a suite. If you need visitors to ask a question and your team to answer from Slack, this is the narrower product.
| CanWeChat | Intercom | Crisp | Tawk | |
|---|---|---|---|---|
| Primary shape | Widget + inbox + 3 chat apps | Full support suite | Inbox + campaigns | Free widget |
| Widget runtime | Vanilla TS, Shadow DOM | Heavy SPA | SPA | Script |
| Slack / Discord / Telegram | First-class replies | Add-ons | Partial | Limited |
| Signed outbound webhooks | HMAC + retries + logs | Platform webhooks | Webhooks | Limited |
| Domain lock | Yes | Yes | Yes | Varies |
| Price starting | $19 / month | Per seat | Per seat | Free / paid |
| Trial | 3 days, no card | Yes | Yes | n/a |