Question 1

Is the message limit a restriction or a feature?

Accepted Answer

A feature. 10,000 visitor messages/month is fair use sized for busy US SMBs — not a gotcha upsell. It protects you from a runaway or buggy page. New visitor sends pause at 12,000. History and agent replies keep working. Most teams never hit it.

Question 2

How does the trial work?

Accepted Answer

First successful sign-in starts a 3-day trial of the full product. No card. When it ends without a subscription, the widget hides; your inbox stays readable.

Question 3

How do I cancel?

Accepted Answer

Open Billing → Manage billing (Dodo Payments customer portal). Cancel anytime. Access continues through the paid period. Monthly fees already charged are generally non-refundable except for billing errors or where law requires — email hello@canwechat.dev within 14 days of a disputed charge.

Question 4

Are there per-seat fees?

Accepted Answer

No. Pricing is per website, not per teammate. Invite your whole team from Team — they sign in with email OTP and share the same inbox.

Question 5

Why is this cheaper than Intercom?

Accepted Answer

We’re not a full support suite. No seats, no AI resolution fees, no enterprise packages. One lightweight widget, one reply destination, one flat price.

Question 6

Who processes payment?

Accepted Answer

Dodo Payments. Entitlement only updates from verified webhooks — a checkout redirect is never treated as proof of payment. Tax/VAT may be collected by Dodo where required.

Question 7

What counts as a visitor message?

Accepted Answer

A message sent by someone using your website widget (not an agent reply).

Flat $19/mo. No seats. No surprises.

Everything included

Pricing questions